Last Updated: [26-12-2025]

1. General Warranty Coverage

orEqp supplies products with warranty coverage in accordance with the respective manufacturer’s warranty terms and applicable laws of the Kingdom of Saudi Arabia.
Warranty coverage applies only to manufacturing defects arising under normal usage conditions.

2. Warranty Period

Warranty periods vary depending on the product type and brand.

  • The applicable warranty period will be specified by the manufacturer or mentioned in the product documentation or invoice.

  • If no warranty period is explicitly stated, the warranty will be limited to the minimum period permitted under Saudi regulations.

3. What Is Covered

This warranty covers:

  • Manufacturing defects

  • Defects in materials or workmanship
    identified within the warranty period, subject to inspection and confirmation by the manufacturer or an authorized service provider.

4. What Is Not Covered

The warranty does not cover damage resulting from:

  • Misuse or abuse

  • Improper installation or handling

  • Unauthorized repairs or modifications

  • Normal wear and tear

  • Accidents, negligence, or external damage

  • Improper storage conditions

  • Failure to follow manufacturer instructions

5. Warranty Claim Process

To request warranty service, customers must:

  • Contact orEqp

  • Provide valid proof of purchase (invoice or receipt)

  • Share product details and a clear description of the issue

Products may require inspection by the manufacturer or authorized service provider before approval of any warranty claim.

6. Repair or Replacement

If a warranty claim is approved:

  • The product will be repaired or replaced at the discretion of the manufacturer or orEqp

  • Replacement products may be new or refurbished, depending on availability

  • No cash refunds are provided under warranty unless required by law

7. Limitation of Liability

To the maximum extent permitted by Saudi law, orEqp shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of business, profit, or data
    arising from the use or inability to use the product.

8. Non-Transferability

Warranty coverage is valid only for the original purchaser and is non-transferable, unless explicitly stated otherwise by the manufacturer.

9. Governing Law

This Warranty Policy is governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

10. Policy Updates

orEqp reserves the right to update or modify this Warranty Policy at any time without prior notice.
Any changes will become effective once published on the website.

11. Contact Information

For warranty-related inquiries or support, please contact:

orEqp
📍 Abdul Aziz Street, Saudi Arabia
📞 +966 53 139 2291
📧 oreqp@gmail.com