Last Updated: 26-12-2025
1. Policy Overview
This Sales Policy governs all sales conducted by orEqp through its website, quotations, invoices, and official communication channels.
All sales transactions are subject to the applicable laws and regulations of the Kingdom of Saudi Arabia.
2. Product Information
orEqp makes reasonable efforts to ensure that all product descriptions, specifications, and technical information are accurate at the time of publication.
However, product images, dimensions, specifications, and features are provided for reference only and may vary due to manufacturer updates or improvements.
3. Pricing and Quotations
All prices are quoted in Saudi Riyals (SAR) unless stated otherwise.
Prices are subject to change without prior notice.
Quotations are valid only for the period specified and are subject to product availability at the time of confirmation.
4. Order Confirmation
Orders shall be considered confirmed only after official acceptance by orEqp through one of the following:
Issuance of a tax invoice
Written order confirmation
Official approval via authorized communication channels
orEqp reserves the right to reject or cancel orders prior to confirmation.
5. Payment Terms
Payment terms shall be as stated on the invoice or as agreed in writing.
Orders may be delayed, withheld, or cancelled if payment is not received within the agreed timeframe, unless approved credit terms are in place.
6. Delivery and Lead Time
Delivery dates and lead times are estimates only and are not guaranteed.
orEqp shall not be held responsible for delays caused by suppliers, logistics partners, customs clearance, or circumstances beyond reasonable control.
7. Inspection and Acceptance
Customers must inspect all products upon delivery.
Any shortages, damages, or discrepancies must be reported within a reasonable timeframe in accordance with Saudi regulations.
Failure to report issues within this period may be deemed as acceptance of the goods.
8. Cancellations and Order Changes
Order cancellations or modifications are subject to approval by orEqp.
Special-order, customized, or non-stock items may not be eligible for cancellation once processing or procurement has commenced.
9. Warranty and Returns
All products sold by orEqp are subject to the Warranty Policy published on the website.
Warranty coverage applies only to manufacturing defects under normal usage conditions, as defined in the Warranty Policy.
Returns, repairs, or replacements are handled strictly in accordance with the approved warranty terms and applicable Saudi laws.
10. Limitation of Liability
To the maximum extent permitted under Saudi law, orEqpās liability shall be limited to the value of the supplied product.
orEqp shall not be liable for any indirect, incidental, or consequential damages, including loss of business, profit, or data.
11. Compliance
Customers agree to comply with all applicable Saudi laws and regulations relating to product usage, handling, storage, installation, and resale where applicable.
12. Governing Law and Jurisdiction
This Sales Policy shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Any disputes arising from sales transactions shall fall under the exclusive jurisdiction of Saudi courts.
13. Policy Updates
orEqp reserves the right to update or modify this Sales Policy at any time without prior notice.
Any changes shall become effective once published on the official website.
14. Contact Information
For sales-related inquiries or support, please contact:
orEqp
š Abdul Aziz Street, Saudi Arabia
š +966 53 139 2291
š§ oreqp@gmail.com
