Last Updated: [26-12-2025]
1. Policy Overview
This Sales Return Policy applies to all products purchased through the orEqp website.
Returns are accepted strictly in accordance with applicable Saudi consumer protection regulations and the terms outlined below.
2. Eligibility for Returns
Products may be eligible for return if they:
Are defective
Are damaged at the time of delivery
Were supplied incorrectly
Return requests must be submitted within the time period specified under Saudi regulations or as communicated at the time of sale.
3. Non-Returnable Items
The following items are not eligible for return, unless found to be defective:
Customized or special-order products
Products that have been installed, used, altered, or damaged by the customer
Consumable items and products subject to normal wear and tear
Products returned without original packaging, accessories, manuals, or invoices
4. Condition of Returned Products
Returned products must:
Be unused and in original condition
Be returned in original packaging
Include all accessories, manuals, and invoices
This condition may be waived only if the return is due to a confirmed defect, delivery damage, or supply error.
5. Return Request Process
To initiate a return, customers must:
Contact orEqp
Provide valid proof of purchase (invoice or receipt)
Share product details and the reason for return
Return requests are subject to approval after inspection and verification.
6. Inspection and Approval
All returned products will undergo inspection.
orEqp reserves the right to approve or reject return requests based on:
Product condition
Compliance with this Sales Return Policy
7. Refunds or Replacement
If a return is approved:
Products may be refunded or replaced at the discretion of orEqp
Refunds, where applicable, will be processed using the original payment method
Refund timelines will follow Saudi regulatory requirements and reasonable processing periods
8. Shipping and Handling
Return shipping costs will generally be borne by the customer
If the return is due to a defect, damage, or error attributable to orEqp, shipping costs may be covered by orEqp
9. Limitation of Liability
To the maximum extent permitted by Saudi law, orEqp shall not be liable for any indirect, incidental, or consequential losses related to returned products.
10. Governing Law
This Sales Return Policy is governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
11. Policy Updates
orEqp reserves the right to amend or update this Sales Return Policy at any time without prior notice.
Any changes will become effective once published on the website.
12. Contact Information
For return-related inquiries or assistance, please contact:
orEqp
š Abdul Aziz Street, Saudi Arabia
š +966 53 139 2291
š§ oreqp@gmail.com
